Shipping policy

Shipping Policy

Last updated: November 2025

Thank you for shopping with Drty Glass! We’re committed to getting your order to you quickly and safely. Please read our shipping policy below for full details on processing times, shipping methods, and delivery expectations.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification once your order has shipped.

Please note that processing times may be slightly extended during high-volume periods, such as holidays or product launches.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated at checkout based on your location and the selected carrier.

We ship all orders using UPS, DHL, or FedEx, depending on your location and the best available rate at the time of dispatch. 

Estimated Delivery Times:

  • United Kingdom: 3–5 business days

  • International Orders: 3–7 business days

Please note these are estimates and may vary depending on customs clearance and local carrier delays.

Shipping Locations

We ship worldwide from the United Kingdom.
Some countries may experience longer transit times or limited carrier options.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number so you can monitor your shipment’s progress in real time.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at [your support email]. We’ll work with the carrier to resolve the issue, and you’ll receive a full refund or replacement once confirmed.

Additional Information

  • We do not ship to P.O. boxes.

  • Customs fees, import taxes, or duties (if applicable) are the responsibility of the customer.

  • Delivery times may be affected by public holidays or unforeseen delays beyond our control.

Contact Us

If you have any questions about your shipment, feel free to reach out to our support team at www.bearfireglass.com